GitHub Issues & Retiring Bug Reports
Posted: Mon Jul 29, 2019 2:56 am
Hi All!
Now the core game is complete from a classic point of view (refinements aside), bugs have become harder to identify and often require technical language or an understanding of code to describe in full. This makes it difficult for newcomers to post the right details in Bug Reports forums, and frequently new bugs are simply misunderstood mechanics or differences with something fixed in DFU. I feel the current process causes unnecessary friction when these are moved into Help & Support for clarification.
For this reason, I have reopened the Issues feature on GitHub and will retire Bug Reports immediately. Any bugs already in Bug Reports will remain there until resolved or migrated to Issues. Resolved issues forum will remain for historical purposes.
Moving forwards, please just post any issues to Help & Support. I'm relaxing all the prior requirements of Bug Reports forum around build version etc. so this will hopefully become an easier and more friendly process for newcomers. I will then rely on the community to help each other in the following ways:
Now the core game is complete from a classic point of view (refinements aside), bugs have become harder to identify and often require technical language or an understanding of code to describe in full. This makes it difficult for newcomers to post the right details in Bug Reports forums, and frequently new bugs are simply misunderstood mechanics or differences with something fixed in DFU. I feel the current process causes unnecessary friction when these are moved into Help & Support for clarification.
For this reason, I have reopened the Issues feature on GitHub and will retire Bug Reports immediately. Any bugs already in Bug Reports will remain there until resolved or migrated to Issues. Resolved issues forum will remain for historical purposes.
Moving forwards, please just post any issues to Help & Support. I'm relaxing all the prior requirements of Bug Reports forum around build version etc. so this will hopefully become an easier and more friendly process for newcomers. I will then rely on the community to help each other in the following ways:
- If the issue is around installation, gameplay systems, common differences or misunderstandings, etc. then anyone knowledgeable in these areas can help.
- If the issue looks like a bug, the technical folks in community can help get to the bottom of it by asking for saves, logs, or any other information required. If the issue does indeed look like a bug, then an Issue can be created on GitHub. If an Issue already exists, then perhaps some more detail can be added based on new report.